Category: some posts just write themselves.
EMDR: Our fam therapist suggested that Rae try EMDR therapy. Snapping fingers, eye movement. Helps with trauma. We added the girls to our insurance Jan. 1 to access better therapy, exhibit A for Rae.
1st try: Rae didn't like her 1st appt, felt like she was being judged. Coach drove her home and she and I never chatted about it. (unintentional, life busy and not a hot topic at dinner, etc.). The next week we didn't have an appt because I was in Tampa.
Enter insurance: CM, the therapist, emailed me to say that my insurance had rejected the claim. Huh?
I spent over an hour on the phone with Blue Cross Blue Shield. "CM is not in your network. Oh, wait, yes she is. You're all good. It's covered."
Pep talk: Last week, I drove Rae from school to EMDR. Alone in the car, my 1sr chance to deliver my pep talk.
Me: My fingers hurt all the time - if someone told me they could fix my fingers (and this pales in comparison to what you have to deal with and I get that), then I'd do it right away. I wouldn't wait. You need this. Dad and I want you to feel better. No one said it would be easy. * Try to be open and choose something to look forward to afterward, probably a big hug from me (inside joke, she's not a hugger).
*I often use the example of Tank's OCD. He works to stay ahead of feeling crappy - not his fault, just like the girls' trauma - not their fault.
The good, the bad: CM said 2nd appt went well, that she encouraged Rae to take breaks, etc. Great.
CM (A few days later): your insurance rejected the claim and still won't pay the first claim.
Wednesday (as in yesterday): I called BCBS. Remember last convo: you're covered. I shared my frustration. The guy called me belligerent and hung up on me. Hey, if you're gonna jerk people around - brace yourself, AND - I was only getting warmed up. I called back, asked for a manager, in the process - disconnected. Beautiful.
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| Unrelated: I'm organizing my photos. Moving stuff to Snapfish. I came across this. See the face? It made me chuckle. |
Keith: We'll send a list of other providers who ARE in your network.
I explained through tears that this was not happening. It's not easy adopting teen girls, and paying out the ass for good insurance, and begging her to open up for THIS to happen? After she's put in effort? You guys said we were covered. Not having it. He suggested I speak to Coach's benefits dept.
*anyone need a break? Get some water? Run 5 miles to burn off some steam? Take some deep, cleaning breaths? Just me? Well we're getting to the good part*
I called Coach's 'Company'. Spilled my guts, then the guy said he couldn't speak to me without Coach's consent, since Coach is the worker bee.
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| I think it's a shadow of the gutter. Looks like a face, right? |
I hung up. Texted Coach. He happened to be in a meeting today at corporate. I envisioned the benefits people being at corporate - like back in the day (FUN FACT: Coach just celebrated his 25th anniversary with Company and I was happy to tell everyone at benefits who didn't know their ass from their elbow this fun fact). Because Company is bigger now, the benefits people are in Iowa.
A few hours later, Coach called benefits after his meeting and gave consent. At home, I put on a string of pearls, some pumps, and an apron to play the part.
Comedy central: I call benefits in Iowa.
Samantha: I can't speak to you, because I need Coach's consent.
Me: Yeah, no. He called less than an hour ago and gave consent. Look it up.
Samantha: Oh, well you only get one phone call, so yeah - sorry.
*is one of us imprisoned? If so, it must be me. I felt incarcerated.
Me (glances around, opens the oven) OK, where's the hidden camera? We aren't Siamese, so like I wasn't with him ON.THE.CALL.WHEN.HE.GAVE.CONSENT. so THIS.IS.MY.CALL.
Samantha: blah blah, nothing sensical - Oh, wait - she told me that she'd studied to become a therapist. for awhile. So, she knows some things about therapy and this must be hard.
WHAT? LORD, MAKE IT STOP.
Me (whisper-talking very intentionally): I'm gonna dial back my anger here and I'll wait while you get a manager.
Samantha (puts me on hold): Oh, the manager can't talk to you because you only get one phone call with consent and yeah. You don't have a phone call left.
Iowa friends, these people aren't doing a great job of representing, just saying.
Me: Hey, Samantha. It's the year 2026. I can hang up right now, call back and say my name is Coach. I know his SS#. And no one can question my gender. So that's what I'm gonna do. Good luck to you.
I called benefits for the THIRD TIME, claiming to be Coach and no.one.questioned me. I'd have loved it if they'd have tried.
Stephanie: I'm sorry to hear this, I know how you feel, because I have a kid who needed therapy. (UM, NO - STEPH, PLEASE DON'T).
This part dragged on for awhile but mostly because Stephanie didn't know anything. She escalated the issue, but thought maybe I should've been talking to someone in a different department. It'll be 3-5 days before we hear. She told me that I should call BCBS back. This is their issue. (hold me back)
Me: They said my COMPANY HEALTH POLICY DOESN'T INCLUDE THIS ONE PROVIDER, SO THIS IS ON YOU PEOPLE AT COMPANY TO FIX IT. I WILL NOT REST UNTIL YOU DO. ADD CM TO MY POLICY BECAUSE I'VE HAD BCBS FOR YEARS AND I'VE NEVER MET A PROVIDER THAT WAS IN NETWORK THAT I DIDN'T HAVE ACCESS TO.
I connected with CM before the comical company phone calls. She charges $150 a session, takes a set number of discounted clients per quarter, but she's already reached her quota for those. If we pause treatment, she should have an opening in a few months at the discounted $75 rate. This treatment typically only takes like 8-10 sessions. My preference is that the insurance thing gets patched up.
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Anyone been hung up on or disconnected more than twice in the same insurance call before? Is this an industry wide thing - the I can't talk to you unless you're the insured, or is it just Company? Anyone think CM will be added into our policy? I've never heard of an in network provider being off limits. When have you thought you were on candid camera?














